Munnify
Munnify has simplified how businesses accept payments in Nigeria
Problem
Oudien sought to implement a payment aggregation system that could capture collections from web, mobile, POS and QR, giving merchants a holistic overview of where their money was coming from. To achieve this, we spoke to some merchants to find out how they collected and managed money, which of the channels did their customers often and how did they manage fringe scenerios. We discovered that whilst there was a comfortable adoption of card payments as against paying with cash, there was a growing trend of customers paying via direct transfer from their bank accounts via their banking apps.
The approach
Information from Statista showed that 51% of Nigeria’s 99 million adult population were financially underserved. This inclusion gap was caused by a dependence on physical cash and a need for high-touch financial services, which the current banking infrastructure cannot provide at scale. In agency banking, clients still have access to the full suite of banking services, but they do so through non-bank entities rather than banks themselves. In both heavily populated urban areas and rural areas without access to conventional banking services, these agents can be modest retail establishments or solopreneurs armed with point-of-sale terminals and wads of cash, prepared to serve. Moniepoint planned to use these terminals to facilitate transactions on behalf of the banks or financial institutions, making banking services more accessible to a broader range of people.
ROLE
UI/UX Design
Brand Identity
UX Research
DELIVERABLE
Wireframe
Framer Website
Research document
PLATFORM
Web
Mobile
Munnify
Munnify has simplified how businesses accept payments in Nigeria
Problem
Oudien sought to implement a payment aggregation system that could capture collections from web, mobile, POS and QR, giving merchants a holistic overview of where their money was coming from. To achieve this, we spoke to some merchants to find out how they collected and managed money, which of the channels did their customers often and how did they manage fringe scenerios. We discovered that whilst there was a comfortable adoption of card payments as against paying with cash, there was a growing trend of customers paying via direct transfer from their bank accounts via their banking apps.
The approach
Information from Statista showed that 51% of Nigeria’s 99 million adult population were financially underserved. This inclusion gap was caused by a dependence on physical cash and a need for high-touch financial services, which the current banking infrastructure cannot provide at scale. In agency banking, clients still have access to the full suite of banking services, but they do so through non-bank entities rather than banks themselves. In both heavily populated urban areas and rural areas without access to conventional banking services, these agents can be modest retail establishments or solopreneurs armed with point-of-sale terminals and wads of cash, prepared to serve. Moniepoint planned to use these terminals to facilitate transactions on behalf of the banks or financial institutions, making banking services more accessible to a broader range of people.
ROLE
UI/UX Design
Brand Identity
UX Research
DELIVERABLE
Wireframe
Framer Website
Research document
PLATFORM
Web
Mobile
Munnify
Munnify has simplified how businesses accept payments in Nigeria
Problem
Oudien sought to implement a payment aggregation system that could capture collections from web, mobile, POS and QR, giving merchants a holistic overview of where their money was coming from. To achieve this, we spoke to some merchants to find out how they collected and managed money, which of the channels did their customers often and how did they manage fringe scenerios. We discovered that whilst there was a comfortable adoption of card payments as against paying with cash, there was a growing trend of customers paying via direct transfer from their bank accounts via their banking apps.
The approach
Information from Statista showed that 51% of Nigeria’s 99 million adult population were financially underserved. This inclusion gap was caused by a dependence on physical cash and a need for high-touch financial services, which the current banking infrastructure cannot provide at scale. In agency banking, clients still have access to the full suite of banking services, but they do so through non-bank entities rather than banks themselves. In both heavily populated urban areas and rural areas without access to conventional banking services, these agents can be modest retail establishments or solopreneurs armed with point-of-sale terminals and wads of cash, prepared to serve. Moniepoint planned to use these terminals to facilitate transactions on behalf of the banks or financial institutions, making banking services more accessible to a broader range of people.
ROLE
UI/UX Design
Brand Identity
UX Research
DELIVERABLE
Wireframe
Framer Website
Research document
PLATFORM
Web
Mobile
Munnify
Munnify has simplified how businesses accept payments in Nigeria
Problem
Oudien sought to implement a payment aggregation system that could capture collections from web, mobile, POS and QR, giving merchants a holistic overview of where their money was coming from. To achieve this, we spoke to some merchants to find out how they collected and managed money, which of the channels did their customers often and how did they manage fringe scenerios. We discovered that whilst there was a comfortable adoption of card payments as against paying with cash, there was a growing trend of customers paying via direct transfer from their bank accounts via their banking apps.
The approach
Information from Statista showed that 51% of Nigeria’s 99 million adult population were financially underserved. This inclusion gap was caused by a dependence on physical cash and a need for high-touch financial services, which the current banking infrastructure cannot provide at scale. In agency banking, clients still have access to the full suite of banking services, but they do so through non-bank entities rather than banks themselves. In both heavily populated urban areas and rural areas without access to conventional banking services, these agents can be modest retail establishments or solopreneurs armed with point-of-sale terminals and wads of cash, prepared to serve. Moniepoint planned to use these terminals to facilitate transactions on behalf of the banks or financial institutions, making banking services more accessible to a broader range of people.
ROLE
UI/UX Design
Brand Identity
UX Research
DELIVERABLE
Wireframe
Framer Website
Research document
PLATFORM
Web
Mobile